Act Immediately
A burst pipe can flood a property within minutes. Water damage accelerates exponentially — within 24 hours, structural damage and mould growth become severe.
Your immediate priority is to **stop the water**. Then call emergency drainage repair. Everything else is secondary.
Step 1: Stop the Water
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Turn off the main stopcock
Locate your water main shutoff (usually under the kitchen sink, in a cupboard, or in the garage). Turn it clockwise to stop water flowing into your property.
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If you can't find the stopcock
Call your water company emergency number — they can shut off the water at the mains outside your property.
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Open all cold taps
This empties remaining water from the pipes and relieves pressure.
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Step 2: Damage Mitigation
Once the water is off:
- **Move furniture and valuables** away from the affected area to higher ground. - **Dry out the area** using towels, a mop, and if possible, open windows and use fans. Speed of drying is critical — mould starts growing within 24–48 hours in damp conditions. - **Turn off electrical circuits** in the affected area if water has reached power sockets or appliances. Do not use electrical equipment in wet areas — risk of electrocution. - **Take photographs** for your insurance claim.
Step 3: Call for Emergency Repair
Call Manchester Drainage Pro on 0330 520 1963 (24/7). We dispatch an engineer within 60 minutes to stabilize the leak and advise on permanent repair.
Provide our emergency team with: - Location of the burst (under kitchen sink, outside wall, garden, etc.) - Water still actively flowing or stopped? - Any visible damage to property - Whether the property is occupied or vacant
Step 4: Notify Your Insurer
Contact your home insurance provider immediately. Most policies cover burst pipes. Your insurer may: - Send a loss adjuster - Provide emergency restoration company contact details - Advise on temporary accommodation if the property is uninhabitable
Keep all receipts and documentation for the claim.
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